At Cheshire East we’re making significant, tangible investments in our foundations. This includes strengthening our commissioning function, expanding workforce development and creating clearer, more ambitious pathways. To realise these ambitions, we’re seeking ambitious and flexible individuals who want to help us shape the future. 

We have an exciting opportunity for a SEND Customer and Compliance Manager based at Macclesfield Town Hall on a permanent full-time basis.

This is an exciting opportunity to shape and influence high-quality SEND services that deliver the best possible outcomes for children and families.

About the Role

Join us in leading and improving SEND provision to make a real difference for children and young people. This role will oversee service performance and statutory timescales, ensuring compliance with the SEND Code of Practice and the timely delivery of support. You will lead quality assurance activity across the service and partner agencies, work closely with stakeholders to drive positive outcomes, and identify opportunities to improve efficiency, strengthen processes, and enhance service delivery.

The successful candidate will:

• Contribute to the effective strategic planning and evaluation in the service area
• Be responsible for the co-ordination and implementation of project plans relating to the specific operational area
• Identify service and resource needs through effective management information, planning systems and communication with colleagues, schools, other Council departments and relevant agencies and partners
• Identify changes in national policy and legislation, advise senior managers of the implications of these changes and ensure that service delivery is responsive to them, within specified timeframes
• Lead and manage the development and implementation of all aspects of service delivery within the designated areas of responsibility as defined by the Head of SEND & Inclusion
• Supervise, oversee and co-ordinate the SEND tribunal Officer, SEND Customer Services and Complaints Officer, Business Support and other officers within the direct management structure and ensure consistency within the locality areas in order to deliver the service efficiently and effectively
• Deliver training across the work force in respect of identification, assessment and provision for children and young people with special educational needs and disabilities 0-25
• Play a key role in the development of effective quality assurance processes within People Directorate and Cheshire East Council and ensure that agreed policies and procedures are adhered to
• Manage the maintenance of specialist databases and local offer webpages in order to facilitate the extraction and analysis of data ensuring that systems inform place planning targets.
• Manage the collation, analysis and reporting of management information (MI) relevant to service area, using intelligence gathered to inform decision making and presenting findings, reports, MI and analytics to the appropriate forum.
• Maintain effective working relation with key stakeholders and external partners which support the achievement of objectives and the promotion of the Council’s interests
• Ensure that resources are optimised and controlled effectively by the implementation and monitoring of robust service and financial planning processes

The successful candidate will bring:

• Educated to degree level or equivalent in a related professional field.
• Evidence of, and commitment to, continuous professional development
• Successful experience in/with early years, school, college, Local Authority, health, independent setting in relation to children and young people with special educational needs and disability
• Evidence of working with children with SEND
• Successful experience of collaborative and partnership working
• Effective working with families or young people
• Effective multi agency working
• Reviewing monitoring and evaluating performance against agreed targets
• Specific specialist in field of special educational needs- for example, understanding of Schools Graduated responses, Quality First teaching and plan do review cycle
• Knowledge of current legislation around SEND and national developments

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa