Customer Service Advisor (E3311)
Customer Service Advisor
An exiting opportunity has become available to work within the Waste and Environmental Service Team. The position is a full time role (37 hours per week), Monday to Friday.
ABOUT THE ROLE
You will resolve a broad range of waste and environmental customer enquiries received and provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
In the job you will:
1. Receive all customer enquiries and service requests to resolve as many requests at first point of contact as possible
2.Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
3.Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4.Manage customer complaints, compliments and suggestions in accordance with the council’s procedures.
5.Contribute ideas that create efficiencies or improvements in customer facing and other processes.
6.Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
7.Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
The role is diverse with no one day the same.
ABOUT YOU
You will have:
- Experience of dealing with customer complaints.
- Excellent customer service skills
- Good knowledge of customer service technology and ICT systems
- Positive attitude towards change
- A flexible approach to work
To find out more about our essential and desirable criteria for the role please view the 'In this job you will need' section within the attached JDPS document.
WHAT WE WILL GIVE IN RETURN
- ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service
- ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
- FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements
- PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff)
- CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status
- EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
- PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
- DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes: Gym, Swim and Group Fitness at all 16 facilities, Off-Peak Racket Sports, Athletics Tracks, Sauna/Steam/Spa.
To find out more about our rewards and benefits package please click here.
Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
www.cheshireeast.gov.uk/jobs-and-careers/employee-benefits.aspx
ABOUT US
Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we can offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
HOW TO APPLY
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please click apply for this job at the bottom of the page, or, for or an informal chat about the role please contact Amy Smithies.
FURTHER INFORMATION
For further information please contact Amy Smithies via email amy.smithies@cheshireeast.gov.uk;
We reserve the right to close a vacancy early if a high volume of applications are received or where a suitable application is found.
Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.
Internet Explorer is no longer supported so please use a different browser when you submit your application - for example Google Chrome or Microsoft edge. You will also need to ensure pop ups are enabled.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.
For any technical enquiries please email sourcingteam@ecwip.co.uk
Please quote the job reference number in all correspondence.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.
For any technical enquiries please email sourcingteam@ecwip.co.uk
Please quote job reference number in all correspondence.