Our Building Control team is proud to be dynamic, forward‑thinking, and dedicated to ensuring safe, high‑quality development across the borough. We are seeking a Support Officer to join our Systems and Support team and help deliver an efficient, effective, and value‑for‑money customer‑focused service.

ABOUT THE ROLE

In this role, you will be the first point of contact for Building Control, handling all enquiries, emails, and technical telephone calls with professionalism and clarity. You will also play an active role in promoting the service to both new and existing customers, contributing to marketing activities and supporting engagement at events.

Join a team that’s compassionate, forward-thinking and deeply committed to making a difference. Our residents are at the heart of everything we do, and your role will be a key part of our transformation journey. This is your chance to be part of something meaningful where your ideas, energy and work can create real impact every day.

• Being a first point of contact for customer enquiries via phone and email, always ensuring a professional and helpful service.
• Processing and recording Building Regulation applications accurately across our databases, document management systems, and GIS systems.
• Supporting financial processes such as raising orders, monitoring expenditure, and recording income for Building Control.
• Acting as a single point of contact for developers and elected members, helping to manage queries and track decisions to ensure timely responses.
• Providing a wide range of administrative support including diary management, drafting correspondence, arranging meetings, and taking minutes.
• Preparing data, statistics, and reports, including statutory returns required by the service.

ABOUT YOU

We’re looking for someone who:

• Has strong communication skills and can converse easily with customers.
• Is confident using Microsoft Office and other database systems with accuracy and attention to detail.
• Is friendly, adaptable, enthusiastic, and able to work well as part of a team.
• Can prioritise workload, meet deadlines, and follow set procedures consistently.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!